Don’t EVER give a potential client the feeling he is one of many, that you hardly have time for him, that you will reply to his message ASAP.
Imagine the negativity this message reflects on your brand!
You`re 3-0 behind already and the person asking the question will most likely look for another business. One where he does feel welcome.
Make him feel he is the only one!
Chatbots are perfect for this. Think about it.